Challenges Faced:
People’s Bank required a robust security and communication system to support their extensive branch network. Their existing alarm systems were outdated, resulting in frequent false alarms and slow response times. Internal communication between branches and departments was inefficient due to an old PABX system that lacked modern features such as call forwarding and voicemail. This affected daily operations and customer service quality.
Call Lanka Telecom Solutions:
Call Lanka Telecom implemented a modern, integrated alarm system designed to provide reliable security with minimal false alarms. The new system includes intelligent sensors and centralized monitoring that ensures quick detection and response to any security threats.
For communication, we upgraded People’s Bank’s PABX system to a state-of-the-art IP-based solution. This enhanced call management with features such as voicemail, call forwarding, call recording, and seamless internal-external connectivity. The upgrade improved communication efficiency across all branches, supporting better coordination and customer service.
Additionally, our team provided comprehensive training and 24/7 support to ensure smooth operation and maintenance of the systems.
Results:
With the upgraded alarm and PABX systems, People’s Bank has experienced improved security reliability and faster incident response. Enhanced communication has streamlined operations and increased customer satisfaction, making their banking services more efficient and secure.
